What is a Human-Centred Organisation?
Employers have a key role through investing in measures to promote health and wellbeing among all their employees, and potential employees. Of particular relevance is the new ISO standard 27500 which outlines the seven principles of a human-centred organisation.
Essentially the new standard builds on a number of other ISO standards, including human factors and health and safety standards, and provides a resource for businesses to create a total system approach to managing their human capital to best effect. The seven principles of a human-centred organisation set out in ISO 27500 apply to the management of every person employed by the business:
- Capitalise on individual differences as an organisational strength; those with disabilities may have a different perspective that can add value to an organisation; perhaps suggestions on marketing.
- Make usability and accessibility strategic business objectives; this benefits employees and, actual and potential customers.
- Adopt a total system approach; these issues are all interrelated.
- Ensure health, safety, and well-being are business priorities; these measures will protect the loss of employees and reduce the risk of repetitional, financial and personal costs through injury or work related ill-health (among those with and without existing disabilities).
- Value employees and create a meaningful work environment; setting an example whereby people are recruited for their talent, with adjustments where needed to accommodate disabilities, sends a message that all employees are valued for the contribution they bring, engendering loyalty.
- Be open and trustworthy; it may not always be possible to recruit people with particular health problems and disabilities where there are no reasonable adjustments that might be made. Being honest and transparent demonstrates fairness, and a commitment to ensure all with potential to contribute to a business are sensitively considered.
- Act in socially responsible ways; providing support for recruitment of people with disabilities, and sustaining people with health conditions at work, is not just socially responsible - it ensures that all potential talent is brought in and kept, and so is good for business.
Putting this standard into practice and providing a working environment where all employees are engaged and productive can have significant financial benefits for an organisation.
Benefits include efficiency and effectiveness of processes and quality of products, as well as creating values and ethical behaviours in employees which can then be reflected in the brand, so resulting in increased confidence from customers and thus business performance.
Consultancy is provided on a bespoke basis, either by one of our directors or one of our other partners within the Cordell Health social enterprise, where it is their particular specialist expertise that is needed.
We are able to provide consultancy advice to organisations of any size, including small and medium sized enterprises and charities, tailored to their needs at affordable rates.
Examples of consultancy services are:
Supporting strategic direction for organisations of any size on optimising the health and wellbeing of their workforce, tailored to the needs of the business, accounting for demographics, general patterns of ill health and injury in the business sector, and available anonymised sickness absence management and occupational health data.
Occupational health services needs assessment: providing consultancy advice to organisations on their particular health and work needs, including legislative requirements such as health surveillance, depending on the nature of their business.
Advice on identifying business and clinical policy requirements, on procurement for efficient and effective delivery, and the assurance of occupational health and other healthcare services commissioned to meet the outcomes needed by the company.
We also provide specialist support for companies in preparing tenders for procurement of health and wellbeing services, and also as consultants supporting corporate governance for client organisations needing external clinical assurance.
Specialist input to policies of an organisation relevant to supporting those with health conditions and disabilities who are employees or potential employees.